Call centre offshoring: Yes, we Ken!

The globalisation of the outsourcing industry offers opportunities for new players. However, in this highly competitive market it can be challenging for call centres from developing countries to grab these chances. To provide some guidance on your way to success, this article offers you insight in the success story of KenCall a Kenyan call centre service provider. Discover how this service provider became an international player and benefit from their experiences!

Publication date: January, 2010