Industry experts forecast an expansion to new offshore destinations. To benefit from this development, BPO suppliers have to be professional, trustworthy and should increasingly deliver their services in a socially responsible way. BSOs can do a lot to support their exporters in these matters. Find detailed ideas in this Sector Alert!
Future expansion to new offshore destinations
Offshoring BPO is hot! In addition to the more mature offshore locations, such as India and Eastern Europe, EU buyers are also opening up towards ‘new’ BPO supplying countries like Vietnam, Bangladesh and the Philippines. The shortage in skilled labour and the growing necessity to reduce costs increasingly force Western European companies to look for offshore BPO suppliers. Information on how to support your BPO suppliers in capturing these opportunities can be found in the Sector Alert.
Professional and trustworthy offshore BPO suppliers wanted
Professional and trustworthy offshore BPO suppliers have more chance to capture a part of the rapidly professionalizing BPO market. EU buyers expect the same quality of the services, the same professionalism and the same expertise from their DC suppliers as from European suppliers. Read more about Critical Success Factors and how you can help your exporters to meet these challenges in the Sector Alert.
Increasing demand for socially responsible supply chain
The demand for socially responsible delivered services is growing, because European companies are under increased market pressure to demonstrate that their entire supply chain complies with environmental and social standards. BPO suppliers from DCs need to respond to this by improving their processes and prove that they are doing business on a socially and environmentally responsible way. Read the Sector Alert for detailed information on how to respond to this trend.
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Publication date: December, 2008
