Forecasts are looking promising for the EU BPO market. Moreover, the trend of shorter and, especially, smaller outsourcing contracts that focus on specific functions has resulted in increasing use of Multi Vendor Outsourcing. This trend offers good opportunities for many companies from developing countries, as they tend to be better equipped to meet the needs for smaller contracts.
This CBI survey provides information on expenditure, provision & trade (market sizes and trends), trade channels for market entry, pricing, market access requirements and business practices & sales promotion. More detailed information – including websites of buyers and trade fairs – can be found in the related surveys on individual Member States.
Publication date: October, 2009
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